Skip to content

Privacy

Twosense Privacy Policy

Last Updated: September 10th, 2024

We at Twosense (“TWOSENSE”, “us”, “our”, or “we”) are strongly committed to transparency, and we want you (“you” or “your”) to understand how we collect, use, share, and protect your personal information, as well as how you can manage the personal information we collect.

Our products and services are intended for business customers and not consumers. They are designed to protect you by improving the security of your devices and the technologies you use while reducing the inconveniences caused by traditional security measures. We do this by comparing the patterns in how you typically use a device or technology with how the device or technology is being used at the moment. In order to build a profile for you, we focus on how you use your device and technology rather than on what you do or say with your device or technology. For example, we focus on your typing behavior (such as speed, cadence, variability, press time, etc.), but not on what you type, which we do not collect or use. Since we do not need to know what you say [or where you go] to improve security, we do not collect the content of your conversations [or your geographic location]. But the more we can collect about how you use your devices and technologies, the better we can protect you without inconveniencing you.

This Privacy Policy applies to your interactions through the use of our products, services, and features, either online or offline, including our website (www.TWOSENSE.ai) (collectively, the “Services”), unless you are an enterprise customer, in which case the terms and conditions of our agreement with you will apply. By using our Services, you are accepting the terms of this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use our Services. If you do not understand, or if you have questions about, this Privacy Policy, please contact us before using, or continuing to use, our Services. Our Services are not subject to new comprehensive consumer privacy laws in the United States, such as the California Consumer Privacy Act (CCPA).

We reserve the right to change our Privacy Policy, from time to time, by posting the changes here. We will also provide you with notice by prominently posting on our website or app, via email or both, if we make any changes to this Privacy Policy that materially affect your rights. Your use of our Services after we have made changes to our Privacy Policy will mean that you have accepted those changes.

Accessibility: Special assistance is available for persons with disabilities. If you need assistance accessing our website, please call us at +1 844-855-0206 or email is at privacy@twosense.ai. 

  1. TYPES OF INFORMATION WE COLLECT
  2. HOW WE COLLECT INFORMATION
  3. HOW WE USE INFORMATION
  4. HOW WE SHARE INFORMATION
  5. HOW WE PROTECT INFORMATION
  6. LOCATION OF PERSONAL INFORMATION
  7. CHILDREN’S PRIVACY
  8. YOUR CALIFORNIA PRIVACY RIGHTS
  9. YOUR CHOICES
  10. THIRD-PARTY WEBSITES AND APPS
  11. CONTACT US
  12. TYPES OF INFORMATION WE COLLECT
  1. TYPES OF INFORMATION WE COLLECT

We collect two basic types of information from you when you directly provide it to us or automatically when you use or interact with our Services: personal information and non-personal information.

  • Personal information includes all information that relates to you personally and either identifies or may be used to identify, you personally (collectively, “personal information”). We may collect the following types of personal information from you depending upon the device you are using and how you interact with us or use or interact with our Services, such as your:
  • Contact Information. Name, email address, phone number, and other contact information.
  • Device Information. IP address, browser type, and version, browser plug-in types and
    versions, operating system and platform, device type, and device identifiers.
  • Location Information. Includes general and non-precise information about where you are located, such
    as postal address.
  • Behavioral Information. Right/left-handed, routines, app usage, typing variability and error rate, and typically day/time you access our Services. (We do not collect biometric information).
  • Device Sensor Information. Motions, gestures, swiping, pressure, mouse speed/acceleration, and typing speed/cadence.
  • Billing Information. We collect general billing information (such as name, address and billable amounts), but payment card/method details are provided by you directly to our payment processors (such as Stripe) and are not collected by Twosense.
  • Non-personal information includes information that does not personally identify you or information that has been anonymized (collectively, “non-personal information”). When we combine non-personal information with personal information, we treat the combined information as personal information.
  • When we use non-personal information or personal information to create a behavioral profile about you, we treat that profile as personal information. You can always refuse to provide your information, except that it may prevent you from engaging in our Services or receiving responses to your inquiries or other information of interest.

 

  1. HOW WE COLLECT INFORMATION

We need to collect personal information from you in order to provide you with our Services, as well as to improve your experience. You may provide us with personal information, either directly or automatically, in several ways, including, for example when you:

  • Visit our website, use our Services, or purchase our products;
  • Register to create an account;
  • Correspond with us in any way, including through surveys;
  • Sign up to receive our newsletter or promotional information;
  • Ask for customer service, support, or other assistance; or
  • Interact with us in any other way, online or offline, including through our Services.

Cookies

Like many websites and apps, we use “cookies”, which are small text files that are stored on your computer or equipment when you visit certain online pages that record your preferences and actions. We may also use cookies to monitor traffic, improve our website and make it easier and/or relevant for your use. Like many websites and apps, we use cookies, web beacons, and similar technologies to record your preferences and track the use of our Services. We use these technologies to:

  • Remind us who you are when you access our Services which helps us to provide you with services tailored to your specific needs and interest;
  • Determine the browser you are using so our Services work properly;
  • Assist us with sending you notifications;
  • Generate analytics regarding your use of our Services; and
  • Estimate our audience size by determining whether your visit is your first.

You can set your browser or device to refuse all cookies or to indicate when a cookie is being sent. If you delete your cookies or if you set your browser or device to decline these technologies, some Services may not function properly. Our Services do not currently change the way they operate upon detection of a Do Not Track or similar signal. 

Online Analytics

We also use various types of online analytics, including Google Analytics, a web analytics service provided by Google, Inc. (“Google”), on our Services. Google Analytics uses cookies or other tracking technologies to help us analyze how users interact with and use the Services, compile reports on the related activities, and provide other services related to website and app activity and usage. The technologies used by Google may collect information such as your IP address, time of visit, whether you are a return visitor, and any referring website or app. The information generated by Google Analytics will be transmitted to and stored by Google and will be subject to Google’s privacy policies. To learn more about Google’s partner services and to learn how to opt-out of tracking of analytics by Google click here. 

Offline Interactions and Other Sources

We also may collect personal information from other sources (such as our partners or third-party service providers) or from our offline interactions with you to, among other things, enable us to verify or update information contained in our records and to better customize the Services for you. 

Social Media Integration

Our Services may, from time to time, contain links to and from social media platforms. You may choose to connect to us through a social media platform, such as Facebook or Twitter, and when you do, we may collect additional information from you, such as your screen names, profile picture, contact information, contact list, and the profile pictures of your contacts, through the social media platform. Please be advised that social media platforms may also collect information from you. When you click on a social plug-in, such as Facebook’s “Like” button or Twitter’s “Tweet” button, that particular social network’s plugin will be activated and your browser will directly connect to that provider’s servers. We do not have control over the collection, use and sharing practices of social media platforms and encourage you to review their usage and disclosure policies and practices, including the data security practices, before using the social media platforms.

 

  1. HOW WE USE INFORMATION

We use personal information to:

  • provide you with our Services;
  • facilitate transactions and process your purchases;
  • respond to your requests, communications, suggestions, comments, inquiries, and requests (including your feedback about our Services);
  • administer our relationship with you, including creating and managing your account;
  • maintain and improve our Services;
  • measure performance;
  • develop new products and services;
  • better understand the preferences of our customers;
  • provide personalized Services, including content and ads;
  • provide you with, and improve, relevant marketing offers or information from us or relevant third parties;
  • facilitate your participation in our contests and promotions;
  • respond to legally binding requests from law enforcement, regulatory authorities, or other third parties;
  • defend, protect or enforce our rights or applicable terms of service;
  • to prevent fraud or the recurrence of fraud;
  • assist in the event of an emergency; and
  • comply with applicable law.

We may also combine your personal information collected through various sources, including information collected through our Services, and develop a customer profile that will be used for the purposes above.

We may retain personal information for as long as we have a business need to do so, including, for backup, archival, accounting, and/or audit purposes.

We may use personal information to create non-personal information. We may use non-personal information for any legitimate business purpose. We may retain non-personal information for as long as we have a business need to do so.

 

  1. HOW WE SHARE INFORMATION

Except as disclosed in this Privacy Policy, we do not share personal information with any companies other than our partners and affiliates and their directors, officers, employees, agents, consultants, advisors, or other representatives. In no event will we sell or rent personal information.

We may share personal information with our third-party service providers, suppliers, distributors, and partners to help us:

  • with the uses described in the How We Use Information section above;
  • with our marketing and promotional projects, such as sending you information about products and services you may like and other promotions; and
  • comply with your directions or any additional consent you have provided us.

We require our service provider, suppliers, distributors, and partners to agree to use personal information only for the purposes for which it was provided to them, and, most importantly, to protect personal information in a manner that is consistent with this Privacy Policy.

We may share personal information with law enforcement and regulatory authorities or other third parties as required or permitted by law for the purpose of:

  • responding to a subpoena, court order, or other legal processes;
  • defending, protecting, or enforcing our rights;
  • assisting in the event of an emergency; and
  • complying with applicable law.

We may also transfer or assign personal information to third parties as a result of, or in connection with, a sale, merger, consolidation, change in control, transfer of assets, bankruptcy, reorganization, or liquidation. If we are involved in defending a legal claim, we may disclose information about you that is relevant to the claim to third parties as a result of, or in connection with, the associated legal proceedings.

We share non-personal information with third parties as reasonably necessary to meet our business needs.

 

  1. HOW WE PROTECT INFORMATION

We are concerned about ensuring the security of your personal information. We exercise great care in providing secure transmission of your information from your equipment to our servers. We store personal information that we have collected in secure operating environments. Our security procedures mean that we may occasionally request proof of identity before we disclose your personal information to you. We try our best to safeguard personal information once we receive it, but please understand that no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure. If you suspect unauthorized use or security breach of your information, please contact us as soon as possible.

 

  1. LOCATION OF PERSONAL INFORMATION

We may process, store, and use personal information at facilities in various countries, primarily in, but not limited to, the United States of America. The personal information protection laws of those other countries might be different from the laws of the jurisdiction in which you reside and might permit courts, government, law enforcement agencies, regulatory agencies, and security authorities to access your personal information. By providing us with personal information, you consent to the transfer of personal information to facilities located in other countries and the processing and storage of personal information at those facilities.

 

  1. CHILDREN’S PRIVACY

Our Services are not for children under the age of 18. We do not knowingly collect personal information from children under 18 years of age. Individuals under the age of 18 should only use our Services with the permission and under the supervision of a parent or guardian. Individuals under the age of 18 should not attempt to provide us with any personal information. If you think we have received personal information from children under the age of 18, please contact us immediately.

 

  1. EU / UK PRIVACY RIGHTS

If you are a situated in the European Economic Area, United Kingdom or Switzerland and the General Data Protection Regulation (“GDPR”) or a similar law applies, as a data subject, you have the following rights:

  • Right to access – This right allows individuals to obtain confirmation as to whether or not personal data concerning them is being processed and provide access to such personal data. It also allows individuals to request details of the processing of their personal data including, without limitation, categories of recipients to whom the personal data have been or will be disclosed and purposes of processing.
  • Right to rectify – This right allows individuals to rectify any inaccurate personal data about them.
  • Right to restrict processing – This right allows individuals to block or suppress processing of personal data under certain circumstances.
  • Right to be forgotten – This right is also known as the “right to erasure”. It is an individual’s right to have personal data erased or to prevent processing in specific circumstances.
  • Right of data portability – This right allows individuals to move, copy or transfer personal data from one place to another in a secure manner without interrupting the integrity and usability of the information.
  • Right to object to processing – This right allows individuals to object to certain types of processing, including direct marketing, profiling and providing for purposes of scientific or historical research and statistics.

Twosense, Inc is the Controller of all personal data we collect through the Service.

We shall only process your personal data pursuant to a lawful basis, which will usually be with your consent, when we have a legitimate interest, or to perform a contract to which we are subject. Additionally, if we rely on consent for the processing of your personal data, you have the right to withdraw it at any time and free of charge. When you do so, this will not affect the lawfulness of the processing before your consent withdrawal.

To exercise your rights under the GDPR, please contact us at privacy@twosense.ai. Please note that in order for you to assert these rights, we may need to verify your identity to confirm your right to access your personal data. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. In order to verify your identity, we may need to gather more personal data from you than we currently have.

Twosense has designated an EU representative located in the EU, who can be reached at eu.representative@twosense.ai.

If you are situated in the EU, UK or Switzerland and have any complaints regarding our privacy practices, you have the right to complain to a supervisory authority.

 

  1. YOUR CHOICES

We offer you certain choices in connection with our Services.

Access to your personal information

You can request access to the personal information that we collect, use, and disclose about you. To submit a request, please contact us.

Updating your personal information

The accuracy of the information we have about you is very important. You may update your personal information by directly accessing your account and profile information. To submit a request that we update your personal information, please contact us.

Email Communications

You may have the opportunity to receive certain communications from us related to our Services. If you provide us with your e-mail address in order to receive communications, you can opt out of marketing emails at any time by following the instructions at the bottom of our emails and adjusting your email preferences. Please note that certain emails may be necessary for the operation of our Services. You will continue to receive these emails, if appropriate, even if you unsubscribe from our optional communications.

Cookies/Beacons

If you wish to minimize information collected by cookie or beacon, you can adjust the settings of your device or browser. You can also set your device or browser to automatically reject any cookies. You may also be able to install plug-ins and add-ins that serve similar functions. However, please be aware that some Services may not work properly. In addition, the offers we provide when you visit us may not be as relevant to you or tailored to your interests.

Network Advertising Initiative

Certain websites you visit may provide options regarding advertisements you receive. If you wish to minimize the amount of targeted advertising you receive, you can opt-out of certain network advertising programs through the Network Advertising Initiative (NAI) Opt-Out Page. Please note that even if you choose to remove your information (opt-out) you will still see advertisements while you’re browsing online. However, the advertisements you see may be less relevant to you. For more information or to opt-out of certain online behavioral advertising, please visit http://www.aboutads.info.

Additionally, many advertising network programs allow you to view and manage the interest categories that they have compiled from your online browsing activities. These interest categories help determine the types of targeted advertisements you may receive. The NAI Opt-Out Page provides a tool that identifies its member companies that have cookies on your browser and provides links to those companies.

Do Not Track

Some devices and browsers support a “Do Not Track” (or, DNT) feature, a privacy preference that you can set in certain web browsers, which is intended to be a signal to websites and services that you do not wish to be tracked across different websites or online services you visit. Except as required by applicable law, we do not respond to Do Not Track signals.

 

  1. THIRD PARTY WEBSITES AND APPS

The Services may contain links to other websites or apps operated by third parties. Please be advised that the practices described in this Privacy Policy do not apply to information gathered through these third-party websites and apps. We have no control over and are not responsible for, the actions and privacy policies of third parties and other websites and apps.

 

  1. CONTACT US

We welcome questions, comments, and feedback on this Privacy Policy and our management of personal information. If you have questions, concerns, or feedback, you can always contact us in the following ways. For your protection, we may need to verify your identity before assisting with your request, such as verifying that the information used to contact us matches the information that we have on file.

CONTACT INFORMATION
To ask questions or comment about this Account and our privacy practices, contact us at:

Twosense
2108 5th Ave STE 5
New York, NY, 10035

Email: privacy@twosense.ai