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Contact Center Identity

Twosense prevents the most common security risks experienced by secure contact centers: phishing, fraud, and password sharing while ensuring clean desk compliance with PCI 4 standards—without relying on phones or hard tokens.
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TRUSTED BY
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DO MORE THAN CHECK THE BOX

PROVE YOUR COMMITMENT TO SECURITY

Twosense MFA is built on zero-trust principles and provides organizations with the ability to gain security-conscious customers with best-in-class security.

Twosense MFA Comparison Chart

What Experts Are Saying About Twosense

Twosense holds the key to addressing the challenges that we face in enterprise authentication. A solution that is simple, cost effective & compliant!

Ivan Milenkovic
Global CISO

Our clients were amazed with Twosense. Even if our employee’s password were stolen, there is no way we would be at risk.

Jose Botes
IT Manager at Protel BPO

Twosense strengthens our security identity and ensures operational continuity and PCI compliance, providing a secure environment for our operations.

Bart Miller
CEO of Centrinex

Twosense’s AI-powered solution is a game changer for our industry. It provides bulletproof security while enhancing both productivity and the user experience.

Victor Pereda
CEO of NEARSOL
COMPLIANCE MADE EASY

PCI Compliance

As organizations that handle customer payment info, contact centers are subject to the PCI DSS 3.2 multifactor requirement that they must "secure all individual non-console administrative access and all remote access to the CDE using multi-factor authentication."

With agents taking payment information over the phone, multifactor authentication is a must-have for secure contact centers.

 

PCI Asset 2024
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NIST-Standard 15 min timeouts

NIST requires that sessions automatically time out after a fixed amount of time.  Many organizations use 15-minute timeouts, which can mean repeated MFA challenges throughout the workday.

Twosense automatically extends user sessions based on behavioral data, saving time and reducing employee interruptions.

Secure contact centers don't allow mobile devices

Traditional MFA simply doesn't work for organizations without mobile devices.

Without phones at desks, most MFA solutions cannot be implemented: push-based MFA like Duo, TOTP authenticator apps, or SSO-included MFA like Okta Verify are all unavailable to call centers.

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Hard Token

Hard tokens are expensive and difficult to manage

Contact centers need solutions that don't require specific hardware issued to employees.

Hard tokens are expensive to purchase and replace, and employees tend to forget or break them. Plus, 150 % annual staff turnover means constantly assigning new hardware tokens to employees and de-authorizing the tokens of ex-employees.

 

Time is Money

With every MFA challenge taking at least 15 seconds, interrupting your employees can cost your organization.

NIST-standard 15 minute session timeouts can mean near-constant multi-factor challenges. Frequent interruptions mean lower employee performance. Each MFA challenge takes at least 15 seconds, which add up throughout the day. These delays are both expensive and increase customer wait times.

READ THE CASE STUDY
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THE FIX

Behavioral Biometrics and Machine Learning

Twosense provides identity verification via Passive Biometrics.

100 % software - no mobile app or hardware tokens required.

Unphishable - users are not part of the multi-factor process, and thus can't be fooled into granting access.

HOW IT WORKS