If you're in the BPO industry, you already know security's importance to your business. It should be an integral part of every decision you make — including who you choose as a security partner.
As the contact center space becomes increasingly competitive, more BPOs must navigate the RFP process. An RFP, or request for proposal, is a document that an organization posts to solicit a formal bid from vendors. Often overseen by a third-party partner, the RFP specifies what the customer is looking for and describes each criterion on which the vendor's proposal will be assessed.
RFPs Are More Competitive Than Ever
As the business landscape changes, BPOs find themselves in a unique position. While organizations from every industry look for ways to reduce costs due to the current economic state, many look to outsource customer service. This means that the demand for call centers increases while the customers’ budgets decrease or remain stagnant.
BPOs now more than ever have to be clear and concise when communicating the value they provide to their prospective customers. Security policies and technologies in particular need to be communicated. A lack of security can have severe repercussions for an organization, including:
- The loss of customer trust.
- An increase in costs for compliance and remediation.
- Reputational damages that can lead to lost revenue.
The good news is there are ways to mitigate these risks by implementing effective security measures, such as phishing-resistant biometric multi-factor authentication.
Prove Your Commitment To Security
To win the trust of potential customers, BPOs must be able to advertise both security and efficiency. Phishing-resistant multi-factor authentication enables BPOs to pursue security-conscious customers with confidence. Organizations need to know that their data is safe from unauthorized access or tampering—and this can only be guaranteed by using technology that offers strong security measures. With this in mind, having Twosense MFA in your technology stack helps you ensure clients that your organization can do just that.
Twosense MFA is built on zero-trust principles and provides organizations with the ability to gain security-conscious customers with best-in-class security. By using passive biometrics to authenticate users, call centers can deploy MFA to every agent without increasing security friction or interrupting the customer experience. Phishing-resistant by design, PCI compliant, and without the need for mobile phones or hard tokens, Twosense MFA is changing the way that BPOs achieve identity security in call centers.
For security and IT teams looking to do more than just check a security box, Twosense Continuous MFA enables organizations to authenticate users throughout the day and detect a breach within one minute.
It’s safe to say that security is a top priority for most organizations. If you haven’t started planning for the future, now is the time. With so many different threats facing organizations today, it can be overwhelming to know where to start. Twosense can help protect your company from cyber-attacks and keep your data secure. To schedule your private one-on-one demo, click here.
