BLOG LISTINGS
April 9, 2025
Sophisticated cyber threats and changing work environments are placing contact centers all over the world at...
April 2, 2025
The Limitations of Traditional MFA in Contact Centers For a long time, most contact centers have used hard tokens to...
March 5, 2025
Managing compliance is a resource-intensive but essential part of security for organizations. For contact centers, PCI...
December 18, 2023
In the rapidly evolving landscape of cybersecurity, the need for robust authentication measures is paramount. As BPOs &...
August 17, 2023
When implementing multi-factor authentication for agent identity, BPOs have historically been in a challenging position...
July 5, 2023
The average breach takes 3-6 months of recon before an attacker makes their move. According to IBM, it takes an...