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March 12, 2025

A Contact Centers Guide to Continuous MFA for PCI 4

What’s Changing in PCI 4.0 Requirement 8? If your contact center is subject to PCI DSS, you’ve heard about the updates...
March 5, 2025

Adopting Continuous MFA for Seamless PCI Compliance

Managing compliance is a resource-intensive but essential part of security for organizations. For contact centers, PCI...
February 26, 2025

A Requirement 8 Checklist for Contact Centers

Compliance in contact centers is experiencing a significant shift. PCI 4 becomes mandatory, in full, on March 31, 2025....
February 19, 2025

Why March 31 is a Critical Date for Contact Centers

March 31—The Countdown to PCI 4 Future-Dated Requirements For contact centers, March 31 is not just a deadline—it’s the...
February 5, 2025

PCI 4 Password Rotations Pose a Challenge for Contact Centers and Their Clients

In contact centers, security is a constant balancing act. Strict clean desk policies make traditional authentication...
January 29, 2025

How PCI 4 Session Timeout Rules Will Impact Contact Center Workflows

Security friction in contact centers has skyrocketed with the rollout of new PCI 4 requirements—for organizations that...

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