BLOG LISTINGS
August 17, 2023
When implementing multi-factor authentication for agent identity, BPOs have historically been in a challenging position...
May 31, 2023
Complicit agents and insider fraud is something most contact centers refuse to acknowledge publicly, and it makes...
January 18, 2023
In 2022 more than 4,100 publicly disclosed data breaches occurred, with roughly 22 billion records being exposed. The...
September 6, 2022
If you're in the BPO industry, you already know security's importance to your business. It should be an integral part...
July 14, 2022
Compliance Plus While MFA has long been a recommendation by agencies for cyber insurance, many organizations are...
February 9, 2022
In the era of COVID-19, the WAHA (Work At Home Agent) model has been implemented by call centers across the globe. Most...