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October 2, 2024

Behavioral Authentication For BPO Contact Centers

BPO contact centers handle sensitive customer information daily, making them prime targets for attackers. Instead of...
September 18, 2024

From CISO to CISO: Navigating the Initial 100 Days in a BPO Setting

Introduction The position of Chief Information Security Officer (CISO) is critical, especially within Business Process...
August 16, 2024

MFA For Clean Desk Environments

Clean desk policies are so standard in BPO contact centers that they are often considered a requirement–although...
June 12, 2024

PCI v4.0.1: What You Need To Know

The PCI Security Standards Council (PCI SSC) has published an update to the Payment Card Industry Data Security...
June 10, 2024

Choosing a BPO Contact Center MFA Solution Before Clients Choose For You

In today's evolving security landscape, Business Process Outsourcing (BPO) contact centers face the critical task of...

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