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December 18, 2024

Stopping Phishing Attacks Before They Happen

Phishing has become a preferred tool for cybercriminals due to its low cost, low complexity, and the rise of...
October 2, 2024

Behavioral Authentication For BPO Contact Centers

BPO contact centers handle sensitive customer information daily, making them prime targets for attackers. Instead of...
September 18, 2024

Navigating the Initial 100 Days in a BPO Setting

Introduction The position of Chief Information Security Officer (CISO) is critical, especially within Business Process...
August 16, 2024

MFA For Clean Desk Environments

Clean desk policies are so standard in BPO contact centers that they are often considered a requirement–although...

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