BLOG LISTINGS
May 2, 2023
To BPO contact centers, every second an agent is available to spend with customers matters. Customer service is a...
April 11, 2023
In March 2022, the PCI Security Standards Council (PCI SSC) released version 4.0 of the PCI Data Security Standards...
March 20, 2023
In contact centers, security is more important than ever before. Still, strict clean desk policies and the cost of hard...
March 13, 2023
With PCI v4.0 making it clear that multi-factor authentication is mandatory for everyone and all network access, it is...
March 6, 2023
The pandemic pushed all businesses that could to a work-from-home model, and contact centers were no exception....
February 27, 2023
It has been a year since PCI DSS v4.0 was officially announced, and its implementation date is just around the corner....