BPOs need help with data security: faced with a mountain of challenges, they must secure their operations without compromising compliance or incurring exorbitant costs. For BPOs, choosing a Multi-Factor Authentication (MFA) solution is not just about security but operational efficiency and cost management. YubiKey has long been a popular choice for MFA in many organizations, but for BPOs, the hidden costs and complexities of managing hardware tokens often outweigh the benefits. That's why a growing number of BPOs, including industry leader Nearsol, are choosing Twosense as a more effective and economical alternative.
The Security Dilemma for BPOs
BPO security professionals are all too familiar with the difficult balancing act between maintaining stringent security standards and managing operational costs. Traditional MFA methods, like mobile-based authentication or physical security tokens, pose significant challenges in the contact center environment. Mobile phones, for instance, are often prohibited on the floor due to clean desk policies mandated by clients. Meanwhile, physical tokens like YubiKeys, though effective in principle, bring their own set of challenges—ranging from high upfront costs and logistical headaches to ongoing replacement expenses.
For BPOs, where employee turnover rates can exceed 100% annually, managing these physical tokens becomes a costly, time-consuming endeavor. Lost, stolen, or damaged tokens require constant replacement, driving up expenses far beyond the initial purchase price. Many in the industry have discovered that the actual cost of YubiKeys is higher than their initial price tag once these hidden costs are factored in.
Why Behavioral MFA Outshines YubiKey in Contact Centers
Twosense offers a compelling alternative tailored specifically for BPO environments. Unlike YubiKeys, which are physical devices that can be lost or damaged, Twosense provides a software-based, behavioral MFA solution that is designed to be seamless and frictionless. Here’s why this matters for BPOs:
- Reduced Operational Costs: With Twosense, there are no physical tokens to manage, replace, or ship. This eliminates the need for additional IT staff to handle logistics and reduces shipping costs associated with sending out or replacing tokens. The cost savings here are substantial—Twosense operates on a simple subscription model with no hidden fees, unlike the unpredictable replacement costs of physical tokens.
- Frictionless User Experience: Twosense is completely passive, meaning it does not require any active participation from the user. There are no codes to enter, no tokens to tap—just continuous, behind-the-scenes authentication that seamlessly integrates into the user’s workflow. This is a significant advantage over YubiKeys, which requires a physical action to authenticate, leading to lost productivity and employee frustration. With Twosense, MFA becomes invisible, reducing friction and saving up to 40 minutes of productive time per agent each month.
- Improved Security Compliance: In the high-turnover environment of a BPO, security compliance is paramount. Twosense’s behavioral MFA continuously monitors user behavior to authenticate access, providing a more dynamic and secure solution that adapts to the unique needs of BPOs. It not only meets PCI compliance requirements but also adds an additional layer of protection against potential data breaches.
Nearsol’s Real-World Adoption of Twosense
The shift toward Twosense is not just theoretical—BPOs are already experiencing the benefits firsthand. Nearsol, a leading BPO provider, recently adopted Twosense across its operations, highlighting the practical advantages of Behavioral MFA. “Partnering with Twosense allows us to take our contact center security to the next level without introducing more complexity,” said Global Director of IT & Cybersecurity Jon Gillibrand. Their technology enables us to stop identity attacks in real-time while delivering seamless protection and compliance.” For NEARSOL, Twosense has proven to be a game-changer, offering enhanced security without the logistical burden of managing physical tokens.
Victor Pereda, CEO of NEARSOL, echoed the importance of the partnership. "Twosense’s AI-powered solution is a game changer for our industry. It provides bulletproof security while enhancing both productivity and the user experience.”
Choosing the Right MFA Solution: The Twosense Advantage
The choice of MFA solution is critical for BPO security leaders—whether you are a CISO, IT Director, or head of a contact center. It’s not just about finding the most affordable option; it's about finding the most effective, scalable, and cost-efficient solution that meets the unique demands of your environment.
Twosense offers a clear advantage over YubiKey in several key areas:
- Cost Efficiency: Lower total cost of ownership with no hidden fees or replacement costs.
- Operational Simplicity: Eliminates the need for physical token management and reduces administrative overhead.
- Enhanced Productivity: Reduces MFA friction, saving valuable time for agents and improving overall user experience.
- Robust Security: Provides automatic, continuous authentication, ensuring PCI compliance and protection against the most common contact center threats.
Embrace the Future of Secure, Cost-effective Authentication
As the BPO landscape evolves, so must the tools we use to protect our organizations. Twosense offers a more effective, efficient, and economical alternative to YubiKeys, helping BPOs enhance security while reducing costs and operational complexity. If you're looking to optimize your contact center’s security strategy and minimize unnecessary expenses, it's time to consider Twosense.
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